||Have Your Say
Here we publish any emails
that users have sent us.
If you have any thoughts on Sky+ then please
contact us using the email link below.
Send us your comments here
|To view the Previous Issue of Have Your Say
| Basic Needs...
A real need for me
on Sky plus -
Is to be able to PIN protect any recorded program,
preferably with a different pin to parental control..
Many households including ours have children in the house, but having the
parental control turned on is unnecessary as the children are in bed, or
supervised. This situation isn't the case in the day, when one might have
recorded an 18 rated film, with possibly sexual or violent content.
Currently the only solution is to enable parental control, but this is
irritating, and individual recordings ought to be able to be set, to require a
pin, both before, and after the recordings are made. I don't think this would
be hard to do, and I would use this more than the series link I guess....
|Another need is for them to properly debounce that
yellow button, so that you don't accidentally delete another program in the
planner, when the screen scrolls up.
I'm sure it must have to happened
to other people too. (see Editor's Reply below)
One other point which might interest you, is that I
lost all my kept (and other) Sky+ recordings a couple of weeks ago, and Sky
virtually admit that something happened... Many boxes were reset and put on
998... So was mine but it also developed a sudden attack of permanent
We need some kind of robust filing system or something
which makes it impossible (unless of hardware failure) to lose files.. Perhaps
it should be down to the user to accept resets and software upgrades, so his
data will not be compromised, and lost, due to incompetence, and as a
programmer myself, it seems to me, that is what it is.
extremely irritating, and I no longer trust this thing to store my programmes
in the way I trust my computers to store my programs.. Ok disk crashes can
happen, but this was clearly not one of those...
Editor says: Thanks for your e-mail. Excellent
points you make about the PIN protection. I know Sky bods read plusworld, so
let's see if they take up your suggestion.
As for that yellow button -
aaarghhh - we are all in the same boat! Apparently Sky development team don't
want to tamper with their "perfect colour coded system" - I somehow think they
don't have a household of busy humans who can make mistakes.
hear that Sky are asked to install a toggle menu option in Services menu that
says, confirm deletion / yes or no - so that you can choose to delete or not!
(instead of realising too late that the recording is gone).
losing all recordings, small comfort for you Shaun, but this is very rare. But
obviously its still Skys problem. If your Sky+ is under warranty,
demand a replacement.
| Boomerang that doesn't come
Hi, I'm a Sky Plus user and love it, I'm not however a tele-
addict so I only subscribe to the basic sky package, largely because of
reception difficulties in the local area.
Yesterday I learnt that
Boomerang had been moved out of the basic package and in to the next bracket
up. Is this a back door route to pushing everybody on basic packages up to the
next level without the costly marketing normally required?
I spoke to Sky, their response was "we're free to
alter the package Offering as we see fit; if you want to still receive that
program [Boomerang] then you will need to upgrade"
Rgds, Paul Bateman
Editor Says: If you subscribe to a package it's
highly unfair of Sky to change the terms & conditions so that it's
detrimental to you, the customer. Fair enough for new customers, but existing
customers should have their package and channel choice
| Sky+ Red Tape
Just a query. I run
two Sony digiboxes, one for feeding my TiVo and the other for general viewing
where there is a recording clash. I am tempted to go with Sky+ to reduce my
current three boxes down to one with no loss of functionality (ish!).
The quad lnb with the extra cable was installed by an approved Sky
installer some three-four weeks ago and everything is working perfectly. I
contacted Sky CS to ask about purchasing a Sky+ system which wouldn't be a
problem except for they want to charge me a £50 installation fee which
for me amounts to the guy delivering the box, plugging it in and screwing in
the two coaxial cables.
Sky would not budge and would not sell me the box
without paying this fee. Is this normal? Any way round it you can suggest?
Editor Says: Buy Sky+ from
somewhere other than Sky and install it yourself. (if you can find Sky+
anywhere else at the moment)
| Viewing the Version
Hi Just got
Sky+ this morning. I have been reading your site for the past couple of weeks
and think it is really useful. I will be using it regularly from now on! A
quick question for you. My box is the new type and has a different EPG to the
one listed on your website.
How do I know if it is up to date or not? The
installer cancelled the box download after about 15 mins because he said it was
taking too long! The version is "Sky+1.24 .i1" Is there any chance you could
list the EPG version for the new boxes on your site as well as the old ones.
Thanks for you help James
Editor Says: No
sooner asked than done James. Just to clarify, at the time of writing (30th May
2003) the new Sky+ box does not have the same software as the old Sky+ box.
Your version 2 Sky+ has: EPG version sky+ 1.24.i1 - which is correct at the
moment, and is one update behind Sky+ version 1 which as EPG version: sky+
1.25.d We don't yet know when Sky when will send an update out to all the new
Sky+ version 2 boxes.
| Incredible Offer on Sky+
quick email to thank you for letting me know about the
incredible offer that Sky
are doing on Sky+. (Sky+ "Incredible" Offer for "Loyal" Customers 1/5/03)
I already have the full sub (for over 2 years) and a second box with a
mirror card. I ordered Sky+ last week, blissfully unaware of this offer until I
found your site. I rang sky, explained what I knew and after a little bit of
verbal tennis I was able to be put my order on the loyalty scheme saving me
£10 a month. (And the £25 installation!)
However, there are a few caveats I supplied
my second box and fitted it myself so I was not tied to the 12 month contract
on the second card otherwise I would have had to have three cards
running! I also had to cancel my original sky+ order and my second card
though I was able to get rebooked on my original install date (in two days
time!) and I wont have to cancel my cards until then so there should be
no loss of service.
Naturally, I will keep an eye on my statements, but
once again, thank you.
Our pleasure, that's what we're here for.
| Small drive - small minded
last, I thought, I've been waiting for a new Sky Plus box to arrive so I can
take the plunge. But what, still only a 40GB drive? Surely not. What museum are
Pace buying these old things from? Maybe I'll have to wait a bit longer.... Or
perhaps they will have bigger drives in them but it's being kept a secret for
Editor Says: A
golden opportunity to have a 80GB hard drive, but Sky bottled out of it.
Possibly fearing a backlash from current subscribers and the difficulty in
getting rid of the old style version 1 Sky+ Pace boxes left in stock if the
hard drive size was different.
| Full System Reset
Just come across your site - what a fascinating and interesting
resource it is! I have owned a Sky+ box since January 2002 and have found it to
be an extremely useful piece of kit.
It's generally reliable, but I
have found that it needs a full system reset every so often otherwise it
develops a habit of forgetting recordings that I've requested, or losing
programmes on the hard-drive!
The Technical people told me about the
hidden installation menu, where one of the options is to wipe the HDD clean -
which solved this problem.
Wondered if other users had found this?
It's also great news that Sky Movies is to significantly increase the
number of Widescreen transmissions, but wondered if you knew that this also
meant an increase in the number of DD5.1 transmissions?
Sky ... but given their past Customer Service track record, I'm not holding my
Anyway - do keep up the good work.
Best Wishes David
Editor Says: Cheque's in the post David,
thanks for those kind comments. HDD clean is not an option to be considered
lightly especially if you have series links about all over the place. Sky are
saying that there will be more films in DD5.1 - you have to check the EPG to
find out which ones.
| Loyalty has no Rewards
had Sky digital since late 1999 - full package. I then moved up to Sky+ in
early 2002 for the extra £10 per month and maintained my second box for
£12 per month.
As I said, on full package - I pay £61.00
per month. My trusty black sky digital Panasonic has never once let me down.
Surprising but true.
I went through three sky+ boxes in the first four
months, each of which had a separate problem, but the last box has now lasted
just over a year without failure (now just out of warranty - time to fail I
I am generally happy with the services available. The menus,
the recording facilities, pausing, re-wind, interactive TV (I never use the sky
active services, find them slow and pointless - I have broadband and this meets
all my requirements - can't remember the last time I used teletext or digital
Anyway, from this once can probably surmise that I like new
technologies, I like to get hold of them as soon as they are out and expect to
pay more for them, despite the fact that Sky appears top use many of us as beta
I appreciate that the purchase/installation costs of Sky and
Sky+ will change (most likely, decrease) and accept it - however I get quite
annoyed when Sky seem to blatantly avoid customers such as myself when it comes
to subscription charges and potential savings.
Previously Sky have made
the offer of Sky+ subscription and second box for £15 per month. Wasn't
available to me. They have since made an offer for new subscribers (providing
all hardware bought new admittedly) to get Sky+ £10 charge waived if they
get a second box and get the full package. Obviously unavailable to me.
I have rung up Sky and asked if there is an opportunity for savings,
but they simply advise that I am not eligible for an offer, and they can't
reduce my subscription. I could ring up and threaten to have it all
uninstalled, but I am not a great believer in cutting off my nose to spite my
face, and I am not so blinkered as to accept any services from a cable company.
So, I am just venting. I pay over £60 per month. I do realise
that my second subscription is held at £12, but that was the stated price
at the time of subscription and I haven't had taken advantage of any offers or
deals, in fact I've never been offered any, ever.
|If any one knows if I am missing something
here, then let me know. I realise Sky are a company that wishes to make a
profit, but I just wish they weren't so blatant about the way they disregard
high subscription long standing customers.
Editor Says: Red Tape seems to be a theme this month. Customer
Services works in mysterious ways - try e-mailing Sky with the words "e-mail of
complaint" in the subject heading and send to firstname.lastname@example.org with details
as above. Let us know what transpires.
| A cold Day in EPG
Since the last
update to the EPG software (v1 1.25.d - 16 Apr) the sky+ sometimes freezes when
you press backup (to get back to the planner) and you have to press backup
again to get back to the planner, now this isn't a problem in itself BUT, when
this happens the subtitles are missing even though they are still turned on in
Services>System Setup>Subtitles and Language.
The ONLY way to get
them back is by unplugging the box waiting a few seconds then plugging back in
again then they are back working until the next freeze up.
I have been
onto sky about this and a chap phoned me on bank holiday Monday to clear up
what the problem was and after he was clear on what the problem was he said he
would try to replicate the problem on their sky+ box, about an hour later he
phoned back saying that he did manage to recreate the problem on their box and
that he would tell the development team about it, nothing has been done yet.
|Well done that man. I am worried that the constant
unplugging/plugging in of the box is going to damage it. It seems to me that
they don't test these updates with the subtitles function on before releasing
the updates. It would help if they were to put some kind of soft reset (which
would be the equivalent of unplugging/plugging the box) on one of the
I see there's a Full System Reset in the
Installers menu but I think that formats the HD as well. One other thing, re.
Re Mark Templemans e-mail to you in the last Have Your Say
the same thing happens if you want to watch a recording when there's no
satellite signal during a spell of bad weather. When I emailed sky about this
they came back with something to do with contracts (I cannot remember now it
was a while ago and I've lost/deleted the email).
Editor Says: Yes lovely effect that when you
press back-up! Who tests these updates? I understood it is Sky employees
themselves...how did they miss that?
Missing subtitles is a more serious
and related issue - let us know when it is fixed.
| HDTV Query
HI this maybe off topic
what is this I hear about America broadcasting HDTV. What is the chance of this
in the UK with SKY any info would be appreciated thx
Editor Says: High Definition Television and
recording to Sky+ are both as likely as Captain Picard growing hair! The basic
problem is that there is no extra revenue in it for Sky. So sorry -
| Repeated Poor Service
I purchased a new Sky+ Box in November 2002 as I moved into my new home
and everything was fine until January 21st 2003. On that afternoon I pressed
Pause and was greeted with a "System Fault" message. None of the recording
features would work but I could still view. After going through all the
resetting procedures, I telephoned Sky who advised me that I would need a new
box and that a technician would telephone me within 48 hours.
until 7th March 2003 before my Sky+ box was replaced. This Followed daily
telephone calls to Sky who could only e-mail the technicians without any
success. Extremely unhelpful. On 9th March 2003, only two days after the box
was replaced, the fault returned. I once again telephoned Sky and was told that
the software needed to be downloaded once again.
I unplugged the box,
held down backup and restored power and waited ten minutes. All the recording
features returned. About ten minutes later, the box turned itself off and has
done so intermittently since. Live pause only works occasionally, sometimes
freezing the system and the recording features no longer work despite repeating
the procedures above.
|I am awaiting a call from a technician.
When the box was replaced, the new box was not in the Sky packaging but in a
brown carry box. I am convinced that I was given a refurbished box that has not
been repaired correctly.
My box was only two months old when the original
faults appeared and Sky are simply not being helpful. I am considering getting
rid of Sky Digital altogether - £300.00 for the box and £52 per
month for what?
I think that I am entitled to a new box and refund of
my additional subscription but can you please advise me as to the position?
Also, what should I do next?
Yours hopefully Scott Eason
Editor Says: Blimey, this month is turning
out like an edition of BBC Watchdog (you can just write in praising Sky+ if you
want!) In Scott's case of course, there isn't much to praise. Again, I would
urge you to e-mail Sky direct with a subject of "Sky+ Complaint" - they do take
| That's it for
this edition of Have Your Say - If you would like to get something off
your chest, give a bit of praise or let us know what you think about Sky+ then
please do drop us a line - we'd
be delighted to hear from you.
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