I have had a sky+ for 2 years. And its fab. Only
one thing lets it down thats the sky planner.
Having MUTV the
match started 30mins late. Now I use the manual recording. To make sure. Other
then that great. I love the site
Editor Says: Sorry to hear about the match Eddie, I know it's
of little consolation, but even Sky themselves don't always remember to alter
the EPG when a sporting event over runs. Your solution of setting a Manual
Record is by far the best way to deal with sporting or live
Hi there, I wonder are you aware of the sound dropout
problems that people are having with SKY+. Check
are several more threads about this too. Sky seem to be ignoring the problem
and telling people that it doesn't exist or that it has been fixed, but it
keeps happening. I think it would be a good topic for your campaigns
Editor Says: It's a strange one this
- is it a function of the Dolby Digital feed that's interfering with the normal
sound - there don't seem to be many reports from normal Sky digibox users of
problems. Equally the sheer volume of Sky+ users with this fault means that
there is a large number of Sky+ users out there experiencing problems. The
thing that I find hard to comprehend is that this "problem" has been ongoing
for months now and yet Sky have not fully come to terms with a fault fix. If
you follow the thread you mentioned at least Sky now want to hear from people
who have a problem so they can collect more evidence. If it's not fixed within
the month Dave, we sure will have it featured in our campaign
I didn't see anything on the site about this so I'm asking anyway. I'm
going to be moving in a few weeks and I'm wondering what Sky charge for moving
the account over to a new house and putting up a new dual LNB dish? The house
already has a single LNB dish so I guess it's just a new LNB and twin cabling
to run. Has anyone had this done you know of?
Editor Says: Hi Neil Thanks very much for your
e-mail. Have you already got Sky+?
If so moving costs £50 to
reinstall the dish with a quad LNB Dish. If you haven't already got Sky+ - Sky
are currently offering Sky+ installs for £1 if ordered on the web. Why
not phone Sky on 08705 800 800 and ask for the latest prices on moving?
I just thought you would like to know I
have had my sky plus version 1 receiver changed because I was having a lot of
problems with it so I have now got sky plus version 2 and thought you would
like to know the software version for this receiver
Here are the
software versions for it Operating system version 1.3.0B9 Epg software version
Hope I have be of help
Hope to hear from you soon
Says: Thanks for that Alan, although we don't feature the EPG software version
for the new box on our front page, we do keep it up to date in the
Sky+ FAQ (Frequently Asked Questions).
At least Sky sorted out your faulty box with a nice new one. Good
I appreciate the differences between a PVR and
a VCR but don't SKY have a conscience? How is it possible that glitches in the
software allow all recordings to be wiped? This happened to me yesterday. Not a
The system power-cycled itself when mid-program and all the
saved programs were lost. It is possible to prevent this by appropriate
programming methods - why is this not a concern to SKY ?
that it is impossible to view programs recorded whilst on one package after
changing to another package that doesn't include the channel recorded. That's
of dubious legality in itself as you have paid for it. Does everyone appreciate
that all the recordings are unavailable if you cannot receive a signal ?
My LNB died a
couple of months ago, engineer booked in a couple of days later. No problem I
thought I'll just view some of my recordings. But the system doesn't allow it.
No signal No PVR. Why is this? I can't fathom any reasonable explanation other
than the arrogance of SKY and its programmers.
Basically I like SKY but
detest the monopoly and the corporate arrogance / greed that accompanies it, a
competitive market would pretty soon alter their attitude and the costs.
Editor Says: I see Steve
you have no strong opinions either way! (NOT!)
Other PVRs like Tivo would
let you watch what you've recorded on the moon or in a submarine if you wanted
to view programmes there. Not so Sky+. It's all to do with security, encryption
and making money, 3 things Sky are very good at! As far as legality is
concerned, it would be interesting to see in a test case if Sky could say it
was fair that you couldn't view something you had paid for.
Just thought I would let you know that I have
tried to cancel my subscription for the current programme package and keep
channels 101 -105 as you detail on your web page, but to keep the recording
facility for £10 per month.
now say without a subscription, the £10 fee for the recordable bit of the
sky + box cannot be collected, (they will not collect just £10) thus
making the recordable bit redundant without a subscription.
If you are
aware of a way to overcome this problem please let me know, is it worth taking
this point to the Ombudsman, if there is one.
thanks Martin Cornhill
Editor Says: 9 times out
of 10, customer service representatives will tell you it's impossible but of
course there is no problem with your request - it can be done.
But to save
your phone bill and sanity. and to avoid tracking down an ombudsman this always
Write an e-mail to: email@example.com
In the subject of the
e-mail write: Complaint re. subscription change request. Then in the body of
the e-mail explain what you've told me. Different people deal with complaints
compared to who answers the phone. Any e-mails that start with the word
"complaint" are carefully measured and responded to in a much more careful and
thorough manner than "standard e-mails". Good luck, and let us know how you get
to your info I decided to order sky+ - not sure if you know but a new offer
started Wednesday. £199.00 for the box, free installation, free transfer
of existing digibox to another room, £10 sky+ charge scrapped, and just
£15 per month for both Sky+ and full package of programmes to the old
The guy at
sky has told me the staff are snapping up the offer!.
and a follow up from
Had it installed Tuesday - no problem [ new
style box] - and we love it already!. The sky guy moved our old sky box into an
upstairs bedroom, and the new viewing card arrived in the post Tuesday morning
[ 22nd]- even though I didnt order it until last Saturday [19th], so I
was surprised that they were so organised.
The price is exactly what
they quoted over the phone, so I dont think we have done too badly.
Thanks again Diane
Editor Says: Thanks
for that Diane. Good to hear that Sky are still offering preferential terms for
existing Sky Digital owners. That offer did seem good. How it will compare with
the autumn offer, we'll have to wait and see!
It doesn't help
that my set top box came with no manual or terms & conditions!
just had Sky+ installed and I can't seem to find any information, anywhere, on
what it costs to use facilities such as e-mail.
It doesn't actually say
anywhere that you will receive extra charges for some of the services. I would
like to know what I might be charged for before I use them. Can you help?
Editor Says: Hi Carol. Thanks for
your e-mail and welcome to the wonderful world of Sky+.
Well you have
found the flaw in the great Sky plan, there is NO way of finding out prices to
services until you delve deeper a few layers into a particular application like
e-mail. By law Sky must tell you BEFORE they try to connect you via the Sky+
modem what the charge would be and must offer you a connect or cancel option
once you see the price. As far as e-mail is concerned, it varies on which
e-mail you use, but generally it costs 12p connection charge, the local call
rate plus 1 pence per minute...not exactly cheap compared with checking e-mail
on a PC.
So whilst its far from ideal - try navigating down into any
service as much as you can until you get to the price info - then you will
ALWAYS be told the price before being asked what you would like to do next... I
agree with you - that its a rubbish way to do business, but they dont
want to scare people off at the front page so they dont tell you until
you have done lots of Selects and navigation...
Oh well - keep your
services use on Sky+ down to a bare minimum if you're concerned about cost, and
use all the fantastic features that Sky+ gives you for a fixed cost. Hope that
answers your question.
Kind Regards Callum
ps the user manual
wouldn't have told you anything very interesting anyway about such services.
However the Sky+ user manual is downloadable free of charge from Sky at this
Its a big file - over 5MB and its a PDF
(Acrobat Reader file format).
Dual Recording -
I've seen this mentioned on lots of occasions but I've still not seen it or any
firm release date from Sky. Is it ever going to be released?
note, I which the Sky mag or web site had a full A-Z movie listing, e.g. every
movie and when it's shown. I often don't see a movie I'd like to watch until
that night and then can't record it because of East Enders or some other soap,
I then spend a lot of time trying to find the next showing.
Editor Says: Hi Phil and thanks for
your e-mail. The reason you have seen no firm date for Dual Record is because
none exists. Dual record in particular is the most complex set of user screens
ever created by Sky and they want them to be foolproof. However in saying all
that at Plusworld we believe that Dual Record will be released in the next 30
As far as TV guides go - try using Digiguide - it does exactly
what you want at a very reasonable £6.99 per year. Sky will never go back
to listing all movies, sorry. Watch this space.
Kind Regards Callum
I recently upgraded from normal Sky to Sky+ and was
at first astounded by the new system. However, after a short while something
came to my attention and the answer from Sky was very annoying.
see, with a normal Sky box I could copy movies from say the Cinema channel
directly to my DVD recorder. Being a collector of old movies this proved
However for some reason Sky has copy protected all of the
normal Movie channels and as far as I can tell, a lot of the Sports channels
The reason for this ;- I quote Sky - "You have a record facility
in the Sky+ box so you don't need to be able to record to DVD."
had known about this before hand, I would seriously have considered not getting
Sky+. The only way around this is if I pay out for a second box which is just
Sky+ is copy protecting old movies, what are they going to protect next? If I
want to keep a movie or program and record it to DVD, but can't, my Sky+ disk
is going to get full up very very quickly.
This in my opinion has
invalidated the whole purpose of me having Sky+ and I am very frustrated.
Editor Says: Sorry to hear your tale of woe Ed.
However have your tried introducing a anti protection device which will render
Sky's attempts useless? I wouldn't normally suggest such a thing, but you are
paying for the privilege, so you should get the service. As you say, it's not
as if Sky mentioned this beforehand.
That's it for this edition of Have Your Say - If
you would like to get something off your chest, give a bit of praise or let us
know what you think about Sky+ then please do
drop us a line - we'd be
delighted to hear from you.